Terms and Conditions
Most of my items are made to order and take an average of 14 working days, please bear this in mind when ordering.
I keep a small amount of designs/sizes as stock, if you can’t wait and want to get your hands on a scarf straight away, in stock items are usually listed in the product description – however, please get in touch if in doubt! firstname.lastname@example.org and I can let you know which sizes/designs are available now.
If for any reason you'd like to return your order please get in touch at email@example.com to request a return.
Return postage is the customer’s responsibility, I would suggest sending your parcel via. Tracked delivery as I cannot refund items lost in the post.
Items must be returned unused, in original condition and packaging within 14 days to receive a full refund.
Unfortunately I cannot accepted refunds on personalised or custom items.
METHOD OF PAYMENT:
The website allows payments using Stripe and Paypal, if you do not have a paypal account please follow the instructions below:
Click “Pay with credit or debit card” on the Paypal screen
Enter card information as instructed
Click “Pay Now”
Click “No Thanks”
DELIVERY & SHIPPING:
Most items are made to order and can take up to 3 weeks to arrive at your door.
If your item is made to order, this should be clearly stated in the item description - please read carefully before ordering if you have an urgent order.
Stock items will usually post within 3 days - this includes bags, eye masks, scrunchies and most clothing.
All orders are sent first class Signed for via. Royal Mail.
For overseas postage please allow an additional 2 weeks on all orders.
Postage Costs (UK):
Orders upto £6 - £2.95 postage
Orders upto £30 - £5.00 postage
Orders over £160 - FREE
Postage Costs (International):
Orders upto £30 - £8.95 postage
Orders over £30 - £12.00 postage
Each item is lovingly hand made in my studio in Lancashire and quality checked once finished before posting. Due to the hand crafted nature, no two pieces are exactly the same. Each will have unique differences or quirks and you may find slight variation in size/colour.
Great care is taken to ensure that photographs and descriptions are a true representation of the products so that you receive items that you are happy with, however, please bear in mind that colours may appear differently on screens and slight variations may occur in the printing process.
All designs by Wilful North (whether sold individually or as part of a knit kit) are to be used for personal use only and not to be reproduced in any capacity for sale. All designs, the website, its imagery and content are intellectual property of the creator, Holly Picthall and may not be reproduced in any capacity.
No part of this website or its contents including designs may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical or otherwise, without the prior permission of Holly Picthall.